Shipping policy

3. SHIPPING POLICY

We ship Australia-wide via express shipping (1–3 business days).

Shipping is $30, which includes:

  • Delivery to you
  • A return express postage bag

Return requirements:

  • Monday–Thursday shipped garments must be posted back the day after wear
  • Friday–Sunday (weekend) hires must be posted back Monday morning

Customers are responsible for ensuring they select the correct delivery timing.

Rentals with Steph is not responsible for delays caused by Australia Post.

No refunds will be given for:

  • Late deliveries
  • Incorrect addresses
  • Shipping delays

4. PICK UPS & TRY-ONS

Pick-ups are available in the Bendigo region.

All garments must be returned to the same location.

Try-ons are available, however garments MUST be returned the following day.